Bug fixes and troubleshooting
It worked yesterday. We find what changed and fix it.
White screen after an update, a form that stopped sending, a checkout that errors. We back up, find the real cause and explain it in plain words.
- Backup before any work
- Cause found, not just the symptom
- Plain-language summary
- Backup first
- Priority option
- Plain summary
- 3 Packages by number of issues
- 2 days Regular delivery window
- 24 hours Standard turnaround for most issues
- Same day Premium priority response
Sound familiar?
The kinds of breakage we see
If your problem is on this list, or nowhere near it, send it over.
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A white screen or critical error
Often a plugin or theme update that clashed with your PHP version or another plugin.
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Forms stopped delivering
Messages vanish, land in spam or show errors after a setting or plugin change.
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Checkout or payments fail
Customers cannot finish orders, which costs you money every hour it stays broken.
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Layout collapsed after an update
Columns stack oddly, fonts change or a section disappeared on certain devices.
How we help
A fix you can trust, and an explanation
Guessing and deleting plugins makes things worse. We work methodically.
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Backup first
A full backup before we change anything, so there is always a way back.
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Real cause, not symptom
We reproduce the issue, then trace it through logs and conflict testing.
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Tested conflict hunting
Plugin and theme conflict testing on Standard and Premium.
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Plain-language summary
You learn what broke and why, without a lecture in jargon.
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Quick turnaround
From 2 business days to same-day response on Premium.
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Advice to avoid a repeat
Recommendations so the same problem is less likely to return.
Pick by urgency
One small bug or a whole list
Regular fixes one clearly defined issue. Standard covers up to three related issues, with error log review and 7 days of follow-up for the same issue.nnPremium is for urgent or complex problems: up to six issues, priority same-day response, a full site health check and 14 days of follow-up.
- Regular: 1 issue, 2 business days
- Standard: up to 3 issues, 24 hours for most
- Premium: up to 6 issues, same day to 24 hours
- We tell you before doing work beyond your package
Scope
What to expect
Screenshots and error messages speed everything up.
What you get
- Full backup before work
- Diagnosis of the actual cause
- A tested fix
- Verification on desktop and mobile
- A written summary of cause and solution
- Prevention advice
What we need from you
- A description of what is wrong and where
- Error messages or screenshots
- What changed just before it began
- Admin access, plus hosting access if the site is down
Where we look
Our troubleshooting toolkit
- PHP error logs
- WP_DEBUG
- Query Monitor
- WP-CLI
- Browser console
- Plugin conflict testing
- Staging sites
- PHP 8 compatibility
- Database repair
- WooCommerce status report
How it works
From broken to fixed
We stick to the same careful order every time.
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Describe what happened
Tell us what is wrong and what changed before it started.
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We back up and reproduce
A backup first, then we recreate the problem so we know we are chasing the right thing.
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Find the cause
Logs, conflict testing and code review point to the source.
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Fix and verify
We repair it, ideally on staging first, and check forms, checkout and mobile.
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Explain
You get a plain-language summary and advice on prevention.
Packages
Choose your package
Fixed prices. Pick the scope and speed that fits.
Regular
$49.00
One small, clearly defined issue fixed.
- One issue diagnosed and fixed
- Backup before changes
- Plain-language summary
- Basic plugin conflict check
- Fix verified on desktop and mobile
Standard
$99.00
Up to three related issues, including plugin conflicts and errors.
- Up to 3 issues fixed
- Plugin and theme conflict testing
- Error log review
- Form and checkout checks
- Backup before changes
- Written summary of causes
- 7 days of follow-up for the same issue
Premium
$199.00
Priority help for urgent or complex problems, with a full health check.
- Up to 6 issues fixed
- Priority same-day response
- Deep diagnosis of complex errors
- Full site health check
- Recommendations to prevent repeats
- Staging test of risky fixes
- 14 days of follow-up support
Questions
Troubleshooting questions
What people ask when their site breaks.
My site is completely down. Can you still help?
Usually yes. Include hosting access so we can reach files and logs.
What if the problem is bigger than my package?
We tell you before doing extra work and let you decide.
Do I have to know what caused it?
No. A description of what you see and anything recent is enough to start.
Will you fix things on my live site?
Where possible we test on staging first. Urgent fixes may go straight to live after a backup.
Is a fix guaranteed?
We cannot promise every issue is solvable, but we will be honest about findings. Standard and Premium include follow-up for the same issue.
Can you stop it happening again?
We give advice to reduce the chance. Ongoing care is covered by our maintenance plan.
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Stop guessing. Get it fixed.
Describe the problem and attach a screenshot if you can.
- Fixed-price packages
- Reply within one business day
- Backups and staging included