FAQ
FAQ
How ordering, delivery, revisions and support work.
How do I place an order?
Choose the service and package, then continue to secure checkout. After payment you fill in a short project brief.
What is the difference between Regular, Standard and Premium?
The tiers differ in scope, speed and revisions. Regular is a focused job, Standard is the most popular, and Premium has the largest scope and most support.
How long will my project take?
Each package shows an estimated delivery time in business days from when we receive everything we need.
What counts as a revision?
A round of changes to delivered work based on your feedback. Requests beyond the original scope may need a new package or quote.
How does payment work?
You pay at secure checkout when you order, and an invoice is sent by email. Monthly plans renew only when you choose.
What is your refund policy?
A full refund is possible before work starts. After that it is considered case by case. The refund policy page has details.
Is it safe to share my login details?
Share them through a secure method, never plain email, and preferably through a temporary account you can remove afterward.
What happens after delivery?
We hand over the work with a summary. Some packages include follow-up, and maintenance plans are available.
Which services are quote-only?
Website migration and hosting setup, custom integration and API development, and enterprise WordPress and Multisite are quoted individually.
Do you work on my live site?
We use a staging copy where possible and take a backup before changes.
Ready to get your WordPress site sorted?
Choose a package or tell us about the project. We reply within one business day.
- Fixed-price packages
- Reply within one business day
- Backups and staging included