Note: This is a template draft and should be reviewed by a lawyer before use.
Our approach
We want you to be happy with your work. If something is not right, we will try to fix it first. If we cannot, we will talk with you about a refund.
Before work begins
If you cancel before we have started work on your order, you are eligible for a full refund. Please contact us as soon as possible to make the request.
After work has started
Once we have begun, we may refund part of the payment, depending on how much work has been completed. We will explain how we calculated any partial refund.
After delivery
If the delivered work does not match the scope described in your package, tell us within 14 days of delivery. We will use your revision rounds to correct it. If we are unable to resolve the problem after reasonable efforts, you may request a refund for the affected part of the service.
When refunds may not apply
- Changes of mind after the work has been delivered and approved
- Requests for work outside the agreed package scope
- Delays caused by missing content, access or feedback
- Problems caused by changes made to the work by others after delivery
- Issues with third-party plugins, themes or hosting outside our control
Monthly plans
Monthly plans are one-month services and renew only when you choose. You may stop at any time before the next month begins. Refunds for a month already started are considered case by case.
How to request a refund
Contact us using the details on our contact page. Include your order details and a short explanation. We aim to reply within two business days.
How refunds are paid
Approved refunds are returned to the original payment method. Processing times depend on your payment provider and may take several business days to appear.